Thank you for visiting the website. At Dolphin Products we are committed to protecting your privacy as a customer and an online visitor to our website. This policy, together with our Terms & Conditions Policy, sets out the basis on which any personal information we collect from you, or that you provide to us, will be utilised by us.

By continuing to use this website, you are accepting and consenting to the practices described in this policy. This privacy policy applies solely to information collected by this website.

We use the information we collect about you to maximize the services that we provide to you. We respect your right to privacy and are committed to providing clear and honest information to explain how we use the information you give us. This Privacy Policy explains the types of personal information we collect, how we use that information, who we share it with, and how we protect that information.


For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Company (referred to as either “Dolphin Products”, “Dolphin”, “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Dolphin Products Pty Ltd, of 600 Waterdale Road, Heidelberg West 3081
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analysing how the Service is used.
  • Third-party Services refers to any website or any social network website through which a User can log in or create an account to use the Service.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Information Covered by This Policy

This policy covers all personal information collected and used by Dolphin Products. In this policy, “Personal Data” means information or pieces of information that could identify you. This includes information such as your name, address, username, telephone number, credit card details, billing address, geographic location, email address, IP address, survey responses, support queries, blog comments and social media handles or information about your preferences and shopping habits.

Our services are not directed to persons under 18 and we do not knowingly collect Personal Data from anyone under 18. If we become aware that a person under 18 has provided us with Personal Data, we will delete that information as soon as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, please contact us immediately.

You can review, correct, update or delete your Personal Data by either logging into your account and making the changes yourself or contacting us directly to do so. If you have any questions, queries or concerns, please contact us on or call +61-3-9455- 4500.

How We Use Your Information

Personal Identifiable Information: We use this information to deliver our services to you, including communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalised website experience. Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately.

Non-Personal Identifiable Information: We also use this information in aggregated and anonymized forms to improve our services, including administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.

Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.

All the personal information we collect about you is stored by us or by our service providers on our behalf in a legally compliant manner, consistent with industry best practice.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.


By agreeing to our privacy policy, you are agreeing to allow us to contact you about products and services which we believe you may be interested in, and to let you know about relevant offers and news. Dolphin Products will share the data provided by you to third parties in order to communicate to you via our various marketing channels, analyse behaviour on our website and understand your data. If you no longer want to receive marketing information in a particular way, or receive any marketing at all, you can change your mind at any time. You can change your preferences by contacting us via email at or use unsubscribe link at the end of every email we send you.

Our Service Providers

Sometimes we use other organisations to provide certain services (i.e. service providers). These may include:

  • delivering products you have ordered;
  • providing emails or texts so you can track your order;
  • sending letters and marketing material;
  • carrying out market research; and
  • conducting analysis of anonymous information about customers.

Where we need to share information with our service providers, we give them only the minimum amount they need to support their allocated service provision. Those we share your information with are not allowed to use it to try to sell their own services to you due to privacy policies.

Storage and Security of Your Information

The security of Your Personal Data is important to Us, but it is important to understand that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use all reasonable and commercially acceptable means to protect Your Personal Data while in our possession or control. We cannot guarantee its absolute security.

To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

Cookies & Pixels

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser to enable our systems to recognise your browser. Use of cookies allows a website to tailor its configuration to your needs and preferences to provide features such as Automatic Login and permanent Shopping Carts for storage of items in your Shopping Cart between visits.

Cookies do not access information stored on your computer or any Personal Data (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.

Our website uses cookies to analyse website traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google AdWords and Facebook Adverts.

Sharing Your Information with Third Parties

We do not and will not sell or deal in Personal Data or any customer information. Your Personal Data details are only disclosed to third party suppliers when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights. To the extent that we do share your Personal Data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law.

Links to Other Websites

Our Dolphin Products website may contain links to other websites. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites and these links are meant for your convenience only. Please be aware that we are not responsible for the privacy practices of other websites. We encourage our website users to be aware, when they leave our website, to read the privacy statements of each website that collects personally identifiable information.

What Choices Do I Have?

As outlined above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such Dolphin Products features as Automatic Login, and permanent Shopping Carts. You can add or update certain information on pages such as those listed in the My Account pages. When you update your information, it is our standard practice to keep a copy of the prior version for our records.

Applicable Law

By visiting Dolphin Products, you agree that the laws of Victoria, Australia, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute of any sort that might arise between you and Dolphin Products.

Change in Privacy Policy

Dolphin Products plans to ensure our Privacy Policy remains current and as a result this policy is subject to change. We may modify this policy from time to time, in our sole discretion and all modifications will be effective immediately upon posting on our website. Please return periodically to review our privacy policy.

Contact Us

If you have any questions about this Policy, You can contact us: